On two occasions tried to get some fairly simple things done to my VWs (like DSG service) and both times I was told to come in so they could look and then to come back in after that for an appointment. I can understand if it’s like something complicated or a problem with a car you don’t know what it is, but if someone asks you a ball park on a transmission maintenance it should not take two appointments and it shouldn’t be difficult to give a rough estimate or tell you labor costs per hour. The last time I tried I spent 5 minutes on the phone while being told they were busy with customers and gave them all my car and engine information and was told I’d be called back later with an estimate. I was never called so I waited another day and still no call. After this being the second time I waited for them to call me back and again received no call I went to another place that works on euro cars. They often have road racers out there parked so I assume that’s their preference over regular euro cars lol. Guess the money isn’t as good.