5

1

Unprofessional, and a rude SOB on the phone. Told me in the most contempuous voice possible "nothing is free", and literally hung up on me. For asking for a BASIC estmate for a repair. I already have the codes. Hence me calling different shops for estimates. These grifters suddenly want to charge you $120 for each time they hook up to "their computer" every shop I try to get an estimate? Its completely unnecessary, unscrupulous, reeks of price gouging. BUT I'm your personal Atm telling me nothing is free? Like they're actually testing circuits and wringing out wires? Give me a break. Takes 2 minutes to pull those codes. Some things are free. Like kindness. Building customer loyalty.More importantly having some f'ing manners on the phone. So here's some free advertising for pal. You talked my wife thay that way. We'd be talking in person. And not about cars, pal.

Hi Aaron, we would like to apologize for your negative experience. We would like to learn more about your specific situation and make things right. If you wouldnt mind giving us a call at (833) 669-2277 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards a solution to your problem

- Maryland Motor Werkz
5

Great folks and great service!

5

The highlights: My Mercedes C43 AMG has been serviced twice: once for several issues identified during routine maintenance at the Mercedes dealership and once for brake service - both were impeccable, competitively priced, finished quickly with no issues whatsoever. The longer review with details: I purchased a fully loaded 2018 C43 AMG in Houston prior to moving to Maryland, and since it was still under warranty, I had all my service done at the Mercedes dealership in Hagerstown. They were great and even fixed a couple small issues under warranty. HOWEVER... once my car was out of it's warranty period, things became very expensive. Now you don't get a car like this without knowing the maintenance costs, but you also don't get to a position where you can afford a car like this without knowing the value of money, and being able to compare competitive pricing and go for the value add. And that's exactly what I did: At the Mercedes dealership, they let me know (only two months past the warranty period...) that I had a left front boot that was torn, a left rear shock that was leaking, and I needed four new tires. I was simply shocked at the pricing that was presented to me. So... I got on Google and searched for a European performance car maintance shop, and found Maryland Motor Werks after very little searching - it was actually these reviews that convinced me! I reached out to them and shared the issues that were discovered. All via their web interface I was able to review their proposal for fixing the issues. Not only was it about $1,500 less than the dealership, I was told at Mercedes that it would take about a month to order the tires, shock, and the boot. Not at Maryland Motor Werks! They had my car back to me in a week and a half, even with having to order the parts. The car drives like a dream now. Recently I had my front brakes replaced - and since I travel internationally for business, I only had a couple hours' window in which to have this done. They worked with me to identify a time slot, I showed up, and they had me out the door in under two hours. BRAVO!!! I will bring my vehicle, present and future, back to this shop as long as I live in Maryland and the surrounding areas. Please consider them for your needs as I've found them to be nothing less than fantastic.

5

5

The only place I trust my car with. They do fantastic work and everyone is super friendly!

5

Good experience. Highly recommend!!

5

Always take great care of my little car and they often go the extra mile to fix little things that are simple for them but hard for me for free!

5

5

Honest knowledgeable and dependable! A+

Maryland Motor Werkz is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Maryland Motor Werkz (833) 669-2277 if you have any issues in accessing any area of our website.